Terms & Conditions

Terms & Conditions

Welcome to Rosera. By accessing our website or purchasing any product, you agree to be bound by the following Terms and Conditions. These terms are governed by Dutch law and tailored for consumers and businesses based in the Netherlands and the EU. Please read them carefully.

1. General Information

Rosera is a webshop registered in the Netherlands. All products and services provided by Rosera are subject to the terms set out below. If you do not agree to these Terms & Conditions, please do not use this website or purchase from us.

2. Governing Law

All agreements and legal relationships between Rosera and its customers shall be governed exclusively by Dutch law. Any disputes shall be submitted to the competent court in the Netherlands.

3. Disclaimer of Liability

To the fullest extent permitted by Dutch and EU law:

  • Rosera is not liable for any direct, indirect, incidental, or consequential damages arising from the use, misuse, or inability to use our products.
  • The use of all products is entirely at the customer’s own risk. Customers are responsible for ensuring proper use, storage, and handling of any purchased items.
  • Rosera does not accept any liability for injury, property damage, allergic reactions, or other harm resulting from the use or misuse of any product sold.

Nothing in these Terms excludes or limits liability where doing so would violate applicable law, including liability for death or personal injury caused by gross negligence or intent.

4. Product Use

All products are provided “as is” and without any guarantee of fitness for a particular purpose. The customer is responsible for verifying whether a product is suitable for their intended use.

Rosera does not guarantee specific results from the use of its products and is not liable for consequences of misuse or misinterpretation of any instructions or advice.

5. Orders, Payment & Delivery
  • By placing an order, you agree that all information provided is accurate and complete.
  • Shipping times are indicative and not binding. Delays may occur and Rosera is not responsible for any resulting consequences.
  • Customers are responsible for providing the correct delivery address. Rosera is not liable for lost or delayed shipments due to incorrect information.

Rosera is not liable for issues caused by third-party delivery services or customs processing.

6. Risk Transfer

The risk of loss or damage to products passes to the customer at the moment of delivery or when the product is made available for collection.

7. Returns & Right of Withdrawal

Consumers in the EU have the right to withdraw from a purchase within 14 days of receiving the product, without stating a reason. This applies only to non-customised, unopened, unused products.

To exercise this right, the consumer must notify Rosera in writing and return the product in its original condition. Return shipping costs are borne by the customer unless the product was delivered in error or defective.

8. Force Majeure

Rosera shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control (force majeure), including but not limited to natural disasters, strikes, pandemics, supply chain disruptions, or government action.

9. Indemnity

The customer agrees to indemnify and hold harmless Rosera and its affiliates, employees, and partners from any claims, liabilities, or expenses arising from their breach of these Terms or misuse of our products.

10. Changes to Terms

Rosera reserves the right to modify these terms and conditions at any time. Changes will be posted on this page. Continued use of our website and services constitutes acceptance of the updated terms.

11. Contact

For questions or concerns regarding these terms and conditions, please contact:

Rosera Services
COC/KVK: 97285420
customerservice@rosera.net

Business Address:
De Nieuwe Erven 3
Unit: 13213
5431 NV Cuijk

Registered in the Netherlands