F.A.Q.

Frequently Asked Questions

Ordering & Payments

Q: How can I place an order?
A: Simply browse our collection, add your favorite products to your cart, and proceed to checkout. It’s quick and secure!

Q: What payment methods do you accept?
A: We accept all major payment methods via Mollie, including Credit Card (Visa, MasterCard), iDEAL, Apple Pay and PayPal. 

Look for the extensive list in the Payment Methods section
All payments are processed through secure environments tailored to your selected method.

Shipping & Delivery

Q: Do you ship internationally?
A: At this time, Rosera ships exclusively within these EU countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden

If your region is not listed here but is part of the EU and you would like to place an order, please contact us so we can explore the options available.

Q: How long will delivery take?
A: Orders are typically delivered within 2–6 business days. Which mainly depends on the country of receipt.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email.

Returns & Refunds

Q: Can I return a product?
A: Yes, under EU consumer law, you can return items within 14 days of receiving them. For details, view our Return Policy.

Q: What if my item arrives damaged?
A: Please contact us within 48 hours of delivery with photos. From there we will decide whether the circumstances warrant a refund or replacement

Products & Authenticity

Q: Are all your products authentic?
A: Absolutely. All Rosera products come from trusted European suppliers and are 100% genuine branded items, each with a valid EAN (European Article Number).

Q: Are your products safe to use?
A: Yes. We only offer regulated and EU-compliant cosmetics and personal care items.

Contact & Support

Q: I have a question. How can I reach Rosera?
A: You can contact us via customerservice@rosera.net or use the contact form on our website. Our team typically replies within 2 business days.

Q: Do you offer customer service in Dutch?
A: Natuurlijk! We offer support in both Dutch and English.